Support Center and FAQ

The main interaction protocol is text-based (JSON payload). Processing graphic files (PDF, JPEG, PNG) requires preliminary conversion via an OCR module. We can provide recommendations for integrating OCR solutions or implement this as part of an extended pilot project.

Technical details: API documentation.

Wizey is classified as a clinical decision support system (CDSS) of a reference and informational nature. Algorithms provide analytical support ("second opinion"), but the final verification of the diagnosis and treatment tactics remains the exclusive prerogative of the doctor.

More about liability boundaries: security policy.

Legal liability for medical prescriptions lies with the attending physician and the medical organization. The service acts as a technological tool for data processing and is not a subject of medical activity.

The solution architecture is built on the principle of data minimization. The algorithms only require depersonalized clinical context (without full name and contact details).

Additionally, we offer a Zero-Log mode (processing in RAM without saving to disk), which eliminates data leakage risks on the processor side.

Full security policy: /b2b/security/.

We provide a REST API with an asynchronous processing model (Async Polling). This ensures high fault tolerance and stability even at peak loads. Idempotency mechanisms and request rate limiting are supported.

Developer documentation: /b2b/api/.

Yes. As part of the implementation, we adapt prompts and generation templates (volume, structure of conclusions, etc.) in accordance with your organization's internal regulations and brand book.

The standard pilot launch period is from 3 to 10 business days, depending on the complexity of customization, integration with your HIS, and security service requirements.

Pilot conditions: /b2b/pricing/.